Vacature Vertical Market Representative - Amersfoort
| Filiaal | Amersfoort |
| Functie | Vertical Market Representative |
| Bedrijf | A/V Bedrijf |
| Plaats | Amersfoort
|
| Werkzaamheden | Job Description
The position of Vertical Market Support Representative is a sales and technical support position within the Vertical Market Team in the companys Sales Department. Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling Key corporate accounts / End Users and OEM accounts, maintaining accurate and current End Users / resellers notes pertaining to conversations, assist the Vertical Market Support Specialist as necessary, follow up. The Vertical Market Support will know the importance of S3 and Excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes and programs, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. The position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment. General Responsibilities - Provide Excellent Customer Service - Handle all Customer Service related calls - Know who and when to transfer a call - Technical knowledge and support of all company products, especially IP Link, Medialink, Pole Vault, Touch Link, GVE, etc… - Enter customer orders accurately into the Avante system - Proofread and confirm correctness of orders - Assist team with projects as assigned - Develop and Maintain close relationships and contact with Key Corporate accounts, OEM accounts and End User database - Ability to retrieve information to answer customer questions - Ensure database accuracy with updates as required in CRM and Avante - Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or Manager involved - Issue RA’s for credit - Coordinate the compant School attendees each month - Have full understanding S3Philosophy, Avante, CRM and Outlook - Utilize marketing tools such as website, catalog and price guide - Assist with special projects, system testing, etc, as needed - Know Sales Policies and Procedures and Dealer Pricing levels |
| Vereist | - 2 to 3 years` experience in a support role with some exposure to inside sales
- Ability to respond to customer inquiries by researching status of orders for repair, return or servicing - Excellent communication skills, (written, and verbal) - Strong attention to details, highly organized, computer literate -Ability to work well in a fast-paced professional office environment |
| Overig | Het bedrijf zal kandidaten die roken niet uitnodigen voor een gesprek.
Dit in verband met hun non smoking policy |
| Uren per week | 40 |
Reageer
Vul onderstaand formulier in. Wij nemen zo spoedig mogelijk contact met je op over deze baan.